Refund Policy
Wkeel is operated by Wkeel Ai FZ-LLC.
1. Purchases on our website (wkeel.ai)
Our order process on wkeel.ai is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all orders on our website. Refunds of subscriptions and credit packs bought on wkeel.ai are handled by Paddle under its Refund Policy.
- You may request a refund within 14 days of your purchase date. Paddle reviews each request under its policy.
- To request a refund, use the link in your Paddle receipt email, or go to paddle.net and choose "Request refund".
- Where the law of your country gives you stronger rights, those rights apply.
2. Purchases in our iOS and Android apps
In-app purchases are made through Apple's App Store or Google Play and are refunded by them under their own rules:
- Apple: https://support.apple.com/en-us/118223
- Google Play: https://support.google.com/googleplay/answer/2479637
3. After a refund
When a purchase is refunded, what it paid for ends: a refunded subscription stops at once, and a refunded credit pack is removed from your balance, including any credits left in it.