Privacy Policy

Privacy Policy version 2.1 — updated and effective September 27, 2026. This customer-operations update applies to new signups from this date. For existing accounts, it does not expand prior permissions or turn past registration into marketing consent; any new consent-required use requires the relevant notice and permission first. The Terms and Conditions below are unchanged.

1. Introduction

Welcome to Wkeel AI ("we," "our," or "Wkeel"). We are committed to protecting your privacy and being transparent about how we handle your data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you regarding your data.

By using Wkeel AI, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

We collect only the minimum data necessary to provide secure, AI-powered legal assistance services.

2.1 Account & Contact Information

  • Name (optional for personalization)
  • Email address (for account recovery and important notifications)
  • Phone number (for login authentication and communications described in section 3.1)
  • Preferred language (Arabic or English)
  • Country of residence (to provide jurisdiction-specific legal information)

2.2 Authentication Data

  • One-Time Passwords (OTP): Temporary codes sent via SMS or WhatsApp for secure login

Important: We do NOT store passwords. All authentication is done through temporary OTP codes that expire after verification.

2.3 User-Generated Legal Content

  • Legal Queries
  • Conversation History
  • Uploaded Documents
  • Document Analysis Results

Your conversations and documents are stored privately and securely. They are NOT added to any public knowledge base and are NOT used to train AI models.

2.4 Device & Technical Information

  • Device Details
  • App Version
  • Firebase Cloud Messaging Token

2.5 Subscription & Usage Data

  • Subscription Status
  • Purchase Information
  • Usage Limits
  • Feature Access

2.6 Diagnostic & Performance Data

  • Performance Logs
  • Feature Usage
  • Session Data

We do NOT collect:

  • Precise location (GPS)
  • Browsing history outside the app
  • Contacts or photo library
  • Data from other apps

3. How We Use Your Data

  • Generate AI-powered legal responses
  • Draft legal documents
  • Analyze uploaded documents
  • Maintain conversation context
  • Secure authentication via OTP
  • Subscription management
  • Push notifications (if enabled)
  • Service improvement

We do NOT:

  • Sell your data
  • Share customer lists for third-party advertising
  • Track you across other apps
  • Use confidential legal content or inferred sensitive circumstances for marketing profiles

3.1 Customer support, contact management and optional outreach

We use our internal customer-operations platform, WkeelOS, to organize support and communications. Authorized staff may access your name, contact details, preferred language, account identifier, subscription status, summarized first-party feature activity, support history and communication preferences where needed for these purposes. We also record messages you exchange with our support channels and available delivery/read events.

We use this information to answer questions, help with onboarding and account problems, follow up on unresolved support, and understand which help may be useful. Where you have opted in to the relevant communications, we may send Wkeel product updates, relevant offers, feedback requests or invitations to return, including through WhatsApp or email. We may group customers by their account or subscription status, language and use of Wkeel to choose relevant communications. This does not authorize automated changes to your subscription, refunds or account access.

Marketing is optional. Creating an account, logging in, providing an OTP number or accepting this policy is not, by itself, permission for marketing. Consent collected through a form or another affirmative choice applies only to the business, channel and purposes explained when it was given. We use consent and preference records to apply those choices; a later policy update does not replace them.

To stop promotional WhatsApp messages, reply STOP or إيقاف. You may also ask our support team or email privacy@wkeel.ai to withdraw permission for a specified channel or for all marketing. Email messages may also provide an unsubscribe option. Opting out of marketing does not remove access to your account. Necessary authentication, security or service communications are separate from promotions and remain subject to applicable messaging requirements.

We do not use the contents of your legal questions, uploaded legal documents or inferred sensitive personal circumstances to select marketing audiences. We do not sell personal data, share customer lists for third-party advertising, or use this customer-operations process to track you across unrelated apps.

Support may use AI-assisted or automated replies, informed by approved product knowledge and relevant, limited account context where available. Such replies can be wrong; they are not legal advice or confirmation that an account action occurred. You can request a human in the conversation or contact support@wkeel.ai. Staff may receive a limited internal handover summary and a secure link to the conversation; access requires staff authentication.

4. Third-Party Data Sharing

4.1 OpenAI

Purpose: AI processing

Shared Data:

  • Your current legal query
  • Recent conversation context
  • Extracted document text (when requested)
  • Curated legal references (RAG)

Not supplied as legal-query account fields:

  • Name, email, phone
  • OTP codes
  • Payment info
  • Device identifiers
  • IP address

API data is NOT used for training and retained up to 30 days only for abuse monitoring.

For customer support, where enabled, OpenAI may also process your support messages, relevant conversation context, product knowledge and limited account facts needed to answer your request. This is separate from marketing audience selection. We do not intentionally supply OTP codes, full payment details, identity documents or confidential legal files as customer-support profile fields. Contact routing identifiers such as your phone number and email are not needed as model profile inputs; if you include personal information in a message, that message may still be processed. Please do not send verification codes or sensitive documents in support chat.

4.2 Amazon Web Services (AWS)

  • Stores account information
  • Stores conversations
  • Stores uploaded documents

Hosting: AWS infrastructure, including the Mumbai (India) region for Wkeel's current backend and customer-operations systems. Service providers may process data in other countries as described by their applicable service arrangements; international-transfer requirements remain applicable.

4.3 Twilio

  • Delivers OTP codes

4.4 Firebase

  • Push notification delivery

4.5 Meta / WhatsApp

When you communicate through WhatsApp, Meta's WhatsApp Business Platform processes the phone numbers, message content, attachments and delivery/status information needed to deliver and operate that conversation, under its applicable terms and privacy policies. Wkeel stores the conversation and relevant communication preferences in WkeelOS. This does not authorize sharing one customer's conversation with another customer or using WhatsApp-derived data for unrelated advertising.

5. RAG System

Retrieval-Augmented Generation enhances legal accuracy using curated legal sources.

  • Your conversations are NOT added to the knowledge base
  • Your documents remain private
  • No cross-user data sharing

6. Data Retention & Deletion

  • Account data retained while active
  • Conversations stored until deleted
  • Documents stored until deleted
  • Subscription data retained for compliance

Account deletion removes account content from active systems within 7 days and backups within 30 days, except the limited records described below.

Limited consent, withdrawal and suppression records may be retained for as long as needed to honor your communication choices or meet applicable legal obligations. These records are not permission to restart marketing. Contact privacy@wkeel.ai about the records retained in your case.

7. Security Controls

  • TLS 1.3 encryption in transit
  • AES-256 encryption at rest
  • OTP-based authentication
  • Role-based access controls
  • AWS infrastructure security

8. Your Rights

  • Access your data
  • Export your data
  • Correct profile information
  • Delete conversations
  • Delete documents
  • Delete account
  • Disable notifications

9. Children's Privacy

Wkeel AI is not intended for users under 18 years of age.

10. International Data Transfers

Data transfers comply with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy and will notify users of material changes.

12. Legal Basis for Processing

  • Consent
  • Contract performance
  • Legitimate interest
  • Legal obligation

13. Do Not Sell My Personal Information

We do NOT sell your personal information.

14. Automated Decision-Making

AI provides informational assistance only. It does not make legal decisions.

15. Contact

Email: support@wkeel.ai

Privacy: privacy@wkeel.ai


Terms and Conditions

Last Updated: February 13, 2026

1. Acceptance of Terms

By accessing or using Wkeel AI, you agree to be bound by these Terms and Conditions.

2. Description of Service

  • Legal information
  • Procedural guidance
  • Document drafting
  • Document analysis
  • Legal research

IMPORTANT DISCLAIMER:

  • Wkeel AI is NOT a law firm
  • Wkeel AI does NOT provide legal advice
  • No attorney-client relationship is created
  • Not a substitute for a licensed attorney

3. Eligibility

  • Must be 18+ years old
  • Must have legal capacity

4. User Accounts

  • OTP-based login
  • You are responsible for account security
  • Never share OTP codes

5. Subscription Plans & Payments

  • Free Plan
  • Pro Plan
  • Enterprise Plan
  • Auto-renewal applies
  • Fees generally non-refundable

6. Acceptable Use Policy

You may NOT:

  • Engage in illegal activities
  • Hack or reverse engineer
  • Circumvent usage limits
  • Upload harmful content
  • Misrepresent AI output as legal advice

7. Intellectual Property

  • App and system owned by Wkeel AI
  • You retain ownership of your content
  • You may use AI-generated outputs

8. Disclaimers

WKEEL AI DOES NOT PROVIDE LEGAL ADVICE.

Service provided "AS IS" and "AS AVAILABLE".

9. Limitation of Liability

Maximum liability limited to amount paid in previous 12 months or $100 USD, whichever is greater.

10. Indemnification

You agree to indemnify Wkeel AI for misuse or violation of terms.

11. Third-Party Services

  • OpenAI
  • AWS
  • Twilio
  • Firebase

12. Modifications

We may update these Terms with notice.

13. Termination

  • You may delete your account anytime
  • We may suspend for violations

14. Dispute Resolution

Governed by applicable jurisdiction law.

15. General Provisions

  • Entire Agreement
  • Severability
  • Force Majeure

16. Contact

Email: support@wkeel.ai

Legal: legal@wkeel.ai



By using Wkeel AI, you acknowledge that you have read, understood, and agree to both this Privacy Policy and Terms and Conditions.

Terms version: 2.0 (unchanged). Privacy Policy version: 2.1.

Terms effective date: February 13, 2026. Privacy update: September 27, 2026, with the prospective scope stated above.